Frequently Asked Questions
Clear answers before you take the next step.
General
Yes. Each patient receives one complimentary Medical Readiness Assessment based on the materials they submit. No account or registration is required. It includes a summary of the available information, possible clinical directions, missing information, whether Shanghai may be worth considering, and one follow-up question by email.
Further assessments for the same case may be quoted separately.
No. You may submit your case if you have persistent symptoms, abnormal test results, an existing diagnosis, or uncertainty about the next step. The usefulness of the assessment depends on the quality and completeness of the available information.
After you complete the assessment form, you will be asked to email your medical records to us. There is no file upload on this website.
Please send medical reports, laboratory results, pathology reports, imaging reports, prescriptions, discharge summaries and photographs or PDF copies of relevant records. Original imaging files may be requested later when clinically useful.
We aim to complete your assessment within 3 business days after all necessary medical information has been received. The 3 business days begin once your medical records have arrived by email, not when the form is submitted.
Medical
No. It is a preliminary review of the information provided and does not replace an examination, formal diagnosis or treatment by a licensed physician.
The assessment may identify possible clinical directions suggested by the symptoms and records, but it does not establish a definitive diagnosis. Additional tests or a licensed specialist's review may be necessary.
No. The outcome may be:
- Shanghai is recommended for further evaluation or treatment;
- Shanghai is optional, with a suggested timeframe;
- Shanghai is not recommended and local care remains more appropriate.
No. If you believe you are experiencing a medical emergency, contact your local emergency service.
Shanghai Specialist Review
- Organization of the submitted medical records;
- Preparation of the patient's key questions;
- Coordination of a suitable Shanghai specialist review;
- The specialist's available written opinion or consultation record;
- English translation and a patient-friendly summary;
- Suggested next steps based on the specialist's documented opinion.
No.
At this stage, we do not provide direct online consultations between overseas patients and Shanghai specialists.
Our role is to coordinate the specialist review, organize the medical information, and provide you with a translated summary and explanation of the specialist's opinion.
Yes.
If you later proceed with Shanghai Medical Coordination for the same medical case, 50% of the Shanghai Specialist Review fee will be credited toward your coordination service.
Shanghai Medical Coordination
The exact scope depends on the case, but may include:
- A personalized medical pathway;
- Hospital and specialist matching;
- Appointment and examination coordination;
- Admission and treatment coordination;
- Medical translation and communication support;
- An estimated schedule and service budget;
- Medical-record organization before departure;
- Follow-up coordination after returning home.
It depends on your insurance policy.
Some international and private health insurance plans may cover medical expenses incurred in China.
We recommend contacting your insurance provider before travelling to confirm your coverage. If you intend to use insurance, please let us know in advance so we can help prepare the necessary medical documentation where appropriate.
Unless specifically stated in the written quotation, hospital, physician, examination, medication, travel and accommodation costs are separate from the company's coordination fee.
Privacy
The company will use the information only for the agreed assessment and coordination purposes, subject to its Privacy Policy and patient authorization. Access should be limited to personnel and professionals involved in the case.
Yes, but only when it is reasonably necessary to provide the service you have requested and only after you have authorized us to do so.
We follow the Minimum Necessary Principle, meaning only the information required for that consultation or coordination will be shared.
Licensed physicians and medical institutions make clinical diagnoses and treatment decisions. The company provides information organization, pathway design, translation and coordination; it does not replace a treating physician.